Premium Support.
Supporting customers is our primary goal. We optimise the performance of your systems, ensure stability and security. We fix problems quickly and effectively. Our prime support portal offers you the opportunity to check your invoicing history, pay online, open support tickets and seek advice on our multipurpose knowledge base. With our fully automated processes your work is easier and certainly more cost-effective.
Our experienced staff will assist you get the most of our services and features sometimes with a single ticket. For those who need further help for their website maintenance and monitoring, we’ve created 3 basic support packs to meet almost any need. With these three categories of support packs available, you can choose your level of autonomy as well as the extent of the support you will receive according to your needs.
Starter
- FREE full access to knowledge base
- FREE Analytics monthly report
- Monthly updates check
- 30 minutes development
Professional
- FREE full access to knowledge base
- FREE Analytics monthly report
- Bi-weekly updates check
- 60 minutes development
- Priority Support tickets
Commerce
- FREE full access to knowledge base
- FREE Analytics monthly report
- Weekly updates check
- Latest versions compatibility check
- 90 minutes development
- Priority Support tickets
- 24/7 Ticket Support
Enterprise
- FREE full access to knowledge base
- FREE Analytics monthly report
- Weekly updates check
- Latest versions compatibility check
- 180 minutes development
- Priority Support tickets
- 24/7 Ticket Support
- 24/7 Telephone Support
Let’s Work Together
Avoid the hassle of updating and monitoring your website, enjoy our 24/7 support and rest assured that your website is in the best hands.
Contact Details:
10 Chester Drive, HA2 7PU, Harrow, Middlesex, United Kingdom
Phone: +44 (0) 208 402 7794, email: info[at]whitedash[dot]com
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